Frequently Asked Questions

Booking a session is simple and takes less than 2 minutes:

1. Browse Services: Visit our Services page and select the consulting service you need
2. Add to Cart: Click "Book Session" to add it to your cart
3. Checkout: Complete the secure checkout with your preferred payment method
4. Confirmation: You'll receive an immediate email confirmation
5. Scheduling: Our team will contact you within 24-48 hours to schedule your preferred date and time

Yes! After booking, we'll send you a scheduling link or contact you directly to choose a time that works for you.

Our availability:

• Monday - Friday: 9:00 AM - 8:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST
• Sunday: Limited availability for premium bookings

We pride ourselves on quick response times:

• Within 24-48 hours: Our team will reach out to schedule your session
• Urgent sessions: If you need immediate consulting, mention it in the checkout notes
• Weekend bookings: Bookings made on weekends will be processed on the next business day

We understand that schedules change. Here's our rescheduling policy:

• 24+ hours notice: Reschedule for free, unlimited times
• 12-24 hours notice: One free reschedule, then $10 fee
• Less than 12 hours: $25 rescheduling fee

To reschedule, email us at support@optimarkmedia.com

We accept all major payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover (via Stripe)
• PayPal: PayPal balance, PayPal Credit, or cards linked to PayPal
• Digital Wallets: Apple Pay, Google Pay
• Cash App: Square Cash App Pay

Security: All payments are processed with 256-bit SSL encryption.

We offer simple, transparent 3-tier pricing based on consultant expertise:

• Bronze Consultant - $5/hour: Entry-level consultants for beginners
• Silver Consultant - $10/hour: Intermediate consultants with solid experience
• Gold Consultant - $20/hour: Expert-level consultants with proven track records

All sessions are 60 minutes delivered via video call.

You are charged immediately upon booking.

This ensures your session slot is reserved. You'll receive an instant email confirmation with receipt.

If you cancel 24+ hours before your session, you'll receive a full refund within 5-7 business days.

We provide expert consulting across 100+ platforms and tools including:

• Advertising: Google Ads, Meta Ads, TikTok Ads, YouTube Ads, LinkedIn Ads
• Cloud & Hosting: AWS, Azure, Google Cloud, DigitalOcean, cPanel, Plesk
• Analytics: Google Analytics 4, Google Tag Manager, Meta Pixel
• Email Marketing: Amazon SES, Mailchimp, SendGrid, Brevo
• AI & Automation: ChatGPT, Zapier, Make, AI tools

Browse our full service catalog for all available topics.

We deliver sessions via Zoom or Google Meet.

• Free to join (no account required)
• Screen sharing for live demonstrations
• Works on desktop, mobile, and tablet
• Session recording available (with permission)

Standard session: 60 minutes

Other options available depending on the consultant:

• 30-minute sessions: Quick consultations
• 60-minute sessions: Most popular
• 90-minute sessions: Deep-dive strategy
• 2-hour workshops: Intensive training

We offer a fair and flexible refund policy:

• 24+ hours before session: 100% full refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund
• No-shows: No refund

Unsatisfied with your session? Contact us within 48 hours for review.

1. Email support@optimarkmedia.com with subject "Cancellation Request"
2. Include your booking confirmation number
3. We'll confirm cancellation within 2-4 hours
4. Refunds process within 5-7 business days

Minimum requirements:

• Internet Speed: 3 Mbps download, 1.5 Mbps upload
• Device: Computer, laptop, tablet, or smartphone
• Browser: Chrome, Firefox, Safari, or Edge
• Webcam: Built-in or external (720p or higher)
• Microphone: Built-in or headset with mic

Absolutely! Our sessions work perfectly on mobile devices.

For best experience, download the Zoom or Google Meet app (free) and use WiFi instead of cellular data.

We maintain high standards for all our consultants:

• Application review and background check
• Portfolio verification and proof of past work
• Video interview for communication skills
• Sample session demonstration
• Ongoing 4.5+ star rating requirement

Minimum: 2+ years experience, excellent communication skills

Yes! We're always looking for qualified consultants.

Requirements:

• 2+ years of professional experience
• Proven track record of client results
• Excellent communication and teaching skills
• Reliable internet and professional setup

Apply to Become a Consultant